So, I am trying to update my avatar. It tells me I must use the Stardock Account page to update. Fine, but it takes me here when I follow through the hyperlink. This is what I see:
Hello,Sorry to hear you are having issues. I just tried the link you post here and it work for me. Please try again. If its still not working please try another browser or try Incognito/Private Mode for Chrome/Firefox browser.
Try it again and let us know if you still need our assistance.
Thanks
Basj,Stardock Community Assistant.
I tried again with MS Edge and got the same result. But if it works for you then I don't know what the issue could be.
Yes, it still work for me. Here a screenshot of it
Anyway, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.
Thank You,BasjStardock Community Assistant.
If you use Chrome, try doing it in an incognito window.
Sean DrohanStardock Support Manager
Tried again with Chrome in incognito and still got the server error in return.
I could be wrong, but if memory serves, you must update avatars at JoeUser.
Has this changed?
If i remember right i had to use account page as well. Believe joeuser directs towards that account page. I just checked Joeuser. the images button does not work.
Log in to your account at www.stardock.com, then try this link:Stardock Account Info
Tried the link, still get the runtime error.
Hello,
Sorry to hear you are having issues.
Did you try different browsers ?
AzDudeStardock Community Assistant
I've tried Firefox, Edge, and Chrome.
Gotta go thru account page as it instructs. Worked fine on Internet explorer.
Just tried with Internet Explorer. Same result. My account must be cursed.
Have you try using different computer or tablet or Handphones.
Thank you,
BasjStardock Community Assistant.
Have you tried suggestion as listed above?