It exists as of Sept. 23, 2012.
Throws up a server error
Published on August 15, 2019 By Fulgrymm In Forum Issues

So, I am trying to update my avatar. It tells me I must use the Stardock Account page to update. Fine, but it takes me here when I follow through the hyperlink. This is what I see:

Runtime error in Accounts page


Comments
on Aug 15, 2019

Hello,
Sorry to hear you are having issues. I just tried the link you post here and it work for me. Please try again. If its still not working please try another browser or try Incognito/Private Mode for Chrome/Firefox browser.

Try it again and let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

on Aug 15, 2019

I tried again with MS Edge and got the same result. But if it works for you then I don't know what the issue could be.

on Aug 15, 2019

Yes, it still work for me. Here a screenshot of it

Anyway, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

on Aug 16, 2019

Fulgrymm

I tried again with MS Edge and got the same result. But if it works for you then I don't know what the issue could be.

If you use Chrome, try doing it in an incognito window.

Sean Drohan
Stardock Support Manager

on Aug 16, 2019

Tried again with Chrome in incognito and still got the server error in return.

on Aug 16, 2019

I could be wrong, but if memory serves, you must update avatars at JoeUser.

 

Has this changed?

on Aug 16, 2019

If i remember right i had to use account page as well. Believe joeuser directs towards that account page. I just checked Joeuser. the images button does not work.

on Aug 16, 2019

Log in to your account at www.stardock.com, then try this link:

Stardock Account Info

on Aug 16, 2019

Tried the link, still get the runtime error.

on Aug 16, 2019

Hello,

Sorry to hear you are having issues.

Did you try different browsers ?

 


AzDude
Stardock Community Assistant

on Aug 16, 2019

I've tried Firefox, Edge, and Chrome.

on Aug 17, 2019

Gotta go thru account page as it instructs. Worked fine on Internet explorer.

on Aug 17, 2019

Just tried with Internet Explorer. Same result. My account must be cursed.

on Aug 17, 2019

Hello,

Have you try using different computer or tablet or Handphones.

Thank you,

Basj
Stardock Community Assistant.

on Sep 09, 2019

alyiasharma

I am also facing same issue please help me to solve this problem.

Have you tried suggestion as listed above?

Thank you,

Basj
Stardock Community Assistant.